News

RLI will be conducting an extensive systems maintenance starting Friday, August 2nd at 7 pm CST through August 4th at 9 pm CST. During this time, RLI employees, producers and customers will NOT be able to enter new insurance policies into the system, view existing policies or make payments for new or renewal policies. For those of you who quote new business and have the insureds pay by credit card via our web based system, that system will be unavailable during this time. Renewal customers who receive their bill and use the log in credentials found on the backside to pay on line will not be able to use the system during this downtime. As with all system maintenance times, the users will receive the message below.

Online Bill Pay is not available at this time due to monthly system maintenance. Please try again on Monday.

As you are reviewing your new business quotes with your customers next week, we suggest you share this information in the event they choose to try to pay online during this downtime. If you have any questions about this information please contact the W.N. Tuscano Agency Personal Lines Team.