Policy Service Representative Position Description
We are a growing company in an interesting and challenging segment of the insurance industry, and we are always looking for talented individuals to join our team. If you have experience working in Property and Casualty insurance or think you would like to work for a company who is passionate about excellence and customer service, we invite you to send us your resume.
This is a summary and is intended to help you understand the general concepts and responsibilities required for this position. Tasks and responsibilities may be added, deleted or changed as our business changes.
About Tuscano:
For over 50 years the Tuscano Agency has provided insurance solutions exclusively to our customers, the retail agent and broker. Tuscano is located in Greensburg PA, approximately 35 miles SE of Pittsburgh. We have been recognized as a Top Workplace in the Pittsburgh region each year since 2011. We are a growing company with 100+ employees, most of who work from our Greensburg office with teleworking options available. As an insurance wholesaler, we work with independent insurance producers in 21 states and Washington DC. Our work is fast paced with a focus on professional knowledge of the products we sell and a commitment to excellence in customer service. We are passionate about giving back to our community and believe in taking an active role in the broader insurance community. At the Tuscano Agency, we face challenges and every day we rise to face those challenges together. Every day we learn something new. Every day we will have fun together and care for each other.
Essential Job Duties & Responsibilities:
Accept the responsibilities and deliver outstanding customer service in the execution of:
- Route the incoming faxes and emails to the appropriate person or work group
- Request loss runs and provide appropriate follow-up
- Type the renewal quotes and release to broker
- Assist in handling the general correspondence
- Assist in various workgroups such as policy distribution and affidavits
- Back-up to primary receptionist:
- Distribute all incoming calls to the correct party in the office
- Greet guests in a professional, friendly and hospitable manner
- Coordinate pick-up and delivery of US mail, FedEx and UPS
- Open, sort and scan all company mail as a back-up
- Perform a variety of other clerical duties as needed
- All other duties as assigned
Competencies & Qualifications:
Skills are acquired through experience and training:
- Align with our customer service expectations
- Excel in both oral and written communication skills
- Organize workload and tasks
- Maintain company service standards
- Complete your work load in an effective manner
- Exhibit proficient computer skills
- Collaborate with team members and build positive working relationships
- Must be persistent and goal oriented
- Ability to manage various clerical tasks at one time and maintain company service standards.
- Achievement and goal oriented.
- Function well in a team-oriented environment.
- Insurance related experience, business related experience and/or 2-year associate degree preferred.
- Availability to work overtime, as required to maintain customer service standards.
Benefits
- Paid vacation & personal/sick time
- Paid holidays
- Medical, Dental and Vision benefits first of the month following hire date
- Short-term disability, Long-term disability and life insurance after 60 days of employment
- Profit Sharing available after 1 year of employment
- On-site daycare available after 1 year of employment
- 401K Contributions after 1 year of employment
Contact/application information:
To be considered for this position, please submit a cover letter and resume to careers@tuscano.com. If we are interested in moving forward with the interview process, we will reach out to you.