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News and Views: Opportunities to Improve

Newsletter – Friday, September 15, 2023

September 15th, 2023

I had the pleasure of attending the first regular-season Steelers game on Sunday, and it was not pretty. In case you don’t know, we got beat very badly by the 49ers. Now, San Francisco has a really great team, but the Steelers just looked unprepared. Luckily, my co-worker and I were hosting some really fun customers, so we still managed to have a great time. And I’m sure Coach Tomlin will use that game as a learning experience and a chance to make the team better. It doesn’t matter how good the team is that you’re playing; as Tomlin is fond of saying, “The standard is the standard.”

The Tuscano team also believes in learning from their mistakes. We have very high standards for how we transact business and how we treat our customers. We’re also human, so we don’t get it right 100% of the time. When we make mistakes, we treat them as opportunities to improve. Sometimes, how you recover from a service defect is what sets you apart from the competition. When you work with the Tuscano Agency, you’ll enjoy a first-class customer experience. And when we do drop the ball, you can rest assured that we will do everything in our power to make it right.  

Winston Churchill once said, “Success consists of going from failure to failure without loss of enthusiasm.” Great people and great organizations don’t get that way because they never take chances and, thus, never fail. They’re great because they allow themselves to be vulnerable, try new things, learn from their mistakes, and never give up. 

This great organization is promoting vacant properties this month, specifically vacant commercial properties. For everything from small vacant storefronts to 200,000 square foot (or bigger!) vacant shopping malls, Tuscano has the markets and the underwriting expertise to serve you and your clients. We can help with general liability and property coverage, as well as builders’ risk for those vacant properties under renovation. Give one of our fast, friendly, professional underwriters a call today to see how we can help. We also have a handy online rating tool on our website; check it out!

As always, I’d love to hear how we’re treating you. Please call or drop me a line to let me know!


(C) 724-454-3516

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